IMPORTANT — READ CAREFULLY: These Terms of Service constitute a legally binding agreement. By accessing or using RufusRx, you agree to be bound by these terms. RufusRx is a workflow automation tool and does NOT provide medical advice. All clinical decisions remain the sole responsibility of the licensed healthcare provider.
These Terms of Service ("Terms") govern your access to and use of RufusRx's website, platform, software, and related services (collectively, the "Services") provided by RufusRx ("Company," "we," "us," or "our").
By accessing or using the Services, you ("User," "you," or "your") agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
If you do not agree to these Terms, do not access or use the Services.
RufusRx provides a prescription refill workflow automation platform that:
Nature of Services: RufusRx is a rules-based workflow automation tool. It executes logic defined by the healthcare provider. RufusRx does not create rules, make independent clinical judgments, or provide medical recommendations.
The Services are intended for use by licensed healthcare providers and their authorized staff in the United States. By using the Services, you represent that:
You are responsible for:
CRITICAL DISCLAIMER — PLEASE READ:
RufusRx is NOT a medical device, does NOT provide medical advice, and does NOT make clinical decisions. The Services are workflow automation tools that execute rules defined entirely by the healthcare provider.
THE HEALTHCARE PROVIDER RETAINS FULL AND SOLE RESPONSIBILITY FOR:
The Services are designed to assist, not replace, clinical judgment. You must independently evaluate each patient's condition and needs. Automated processing of a refill request by RufusRx does not constitute medical approval, endorsement, or recommendation.
RufusRx automatically flags controlled substance refill requests (Schedule II-V) for physician review. However, the healthcare provider is solely responsible for compliance with all DEA regulations, state prescription monitoring program requirements, and controlled substance laws.
When RufusRx processes Protected Health Information (PHI) on your behalf, we act as a Business Associate under HIPAA. Use of the Services for processing PHI requires execution of our Business Associate Agreement (BAA).
As a Covered Entity, you are responsible for:
You agree to implement appropriate administrative, physical, and technical safeguards to protect access to the Services, including using strong passwords, enabling multi-factor authentication, and restricting access to authorized personnel.
You may use the Services only for lawful purposes related to your healthcare practice and in accordance with these Terms.
You agree NOT to:
Fees for the Services will be specified in a separate Order Form or subscription agreement. By subscribing to the Services, you agree to pay all applicable fees. Fees are non-refundable except as expressly stated in the Order Form or required by law.
RufusRx and its licensors own all rights, title, and interest in the Services, including all software, algorithms, interfaces, documentation, and trademarks. These Terms grant you a limited, non-exclusive, non-transferable license to use the Services for their intended purpose.
You retain ownership of the protocols, rules, and other content you create in the Services ("Your Content"). You grant us a limited license to use Your Content solely to provide the Services to you.
If you provide suggestions, ideas, or feedback about the Services, we may use such feedback without obligation to you.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.
We do not warrant that:
The Services may integrate with third-party systems (e.g., EHRs). We are not responsible for the availability, accuracy, or performance of third-party systems.
IMPORTANT LIMITATION:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUFUSRX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
This limitation applies regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
You agree to indemnify, defend, and hold harmless RufusRx, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:
These Terms remain in effect until terminated by either party.
You may terminate your account at any time by contacting us. Termination does not entitle you to a refund of any prepaid fees.
We may suspend or terminate your access to the Services immediately if:
Upon termination:
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
Any dispute arising from these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in Delaware. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
YOU AGREE THAT ANY DISPUTE RESOLUTION WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Either party may seek injunctive relief in any court of competent jurisdiction for violations of intellectual property rights or confidentiality obligations.
These Terms, together with our Privacy Policy, BAA (if applicable), and any Order Forms, constitute the entire agreement between you and RufusRx regarding the Services.
We may modify these Terms at any time. We will provide notice of material changes via email or through the Services. Your continued use after such notice constitutes acceptance of the modified Terms.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Notices to you may be sent to the email address associated with your account. Notices to us should be sent to [email protected].
For questions about these Terms, please contact us:
RufusRx
Email: [email protected]
General Inquiries: